2 COLLECTION OF PERSONAL DATA
2.1 The term “personal data” means any information in our possession or control that relates directly or indirectly to an individual to the extent that the individual can be identified or are identifiable from that and other information in our possession such as name, address, telephone number, date of birth, email address, etc. The types of personal data collected depend on the purpose of collection. We may “process” your personal data by way of collecting, recording, holding, storing, using and/or disclosing it.
2.2 Your personal data may be collected from you during your course of dealings with us in any way or manner including pursuant to any transactions and/or communications made from/with us.
2.3 In addition, we may also receive, store and process your personal data which are provided or made available by any third parties, credit reference bodies, regulatory and law enforcement authorities, for reasons including delivery of our products and/or services, performance of conditions of agreements and/or to comply with our legal and regulatory obligations.
3 USE OF INFORMATION
3.1 The personal data as provided/furnished by you to us or collected by us from you or through such other sources as may be necessary for the fulfilment of the purposes at the time it was sought or collected, may be processed for the following purposes (collectively referred to as the “Purposes”):
to assess, process and provide products, services and/or facilities to you, including any membership/loyalty programmes that we offer;
- to consider and/or process your application/transaction with us;
- to respond to your enquiries or complaints or resolve any issues and disputes which may arise in connection with any dealings with us;
- to administer and process any payments related to products, services and/or facilities requested by you;
- to facilitate your participation in, and our administration of, any events including contests, promotions or campaigns;
- to send you seasonal greetings messages, gifts, newsletters from time to time;
- to communicate with you and to maintain and improve customer relationship;
- to maintain and update internal record keeping, files and contact lists;
- for internal administrative purposes;
- for registration for a user account with us;
3.2 We will seek your separate consent for any other purposes which do not fall within the categories stated above.
4 WITHDRAWAL OF CONSENT
5 PROTECTING YOUR INFORMATION
The security of your Personal Data is of great importance to us, and we take precautions to ensure that the information you have provided is protected against unauthorised or unintended use, access or disclosure.
However, we cannot be held responsible for unauthorised or unintended use, access, disclosure or loss that is beyond our control including but not limited to cyberattacks such as hacking, spyware and viruses.
6 RETENTION OF YOUR PERSONAL DATA
Any of your personal data provided to us is retained for as long as the purposes for which the personal data was collected continues; your personal data is then destroyed or anonymised from our records and system in accordance with our retention policy in the event your personal data is no longer required for the said purposes unless its further retention is required to satisfy a longer retention period to meet our operational, legal, regulatory, tax or accounting requirements.
7 ACCURACY OF YOUR PERSONAL DATA
We take it that all personal data provided by you is accurate and complete, and that none of it is misleading or out of date. You will promptly update us in the event of any change to your personal data.
8 YOUR RIGHTS
8.1 To the extent that the applicable law allows, you have the right to request for access to, request for a copy of, request to update or correct, your personal data held by us. Notwithstanding the foregoing, we reserve our rights to rely on any statutory exemptions and/or exceptions to collect, use and disclose your personal data.
8.2 You have the right at any time to request us to limit the processing and use of your personal data (for example, requesting us to stop sending you any marketing and promotional materials or contacting you for marketing purposes).
8.3 In addition, you also have the right, by notice in writing, to inform us on your withdrawal (in full or in part) of your consent given previously to us subject to any applicable legal restrictions, contractual conditions and a reasonable duration of time for the withdrawal of consent to be effected. Upon receiving your request, we may require approximately 7 working days to process it. We will notify you of the consequences of us acceding to the same. However, your withdrawal of consent could result in certain legal consequences arising from such withdrawal. In this regard, depending on the extent of your withdrawal of consent for us to process your personal data, it may mean that we will not be able to continue with your existing relationship with us or the contract that you have with us will have to be terminated.
9 CONTACT DETAILS
Personal Data Protection Officer
Email : firstname.lastname@example.org